应用文中的道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。
道歉信通常包括三部分内容：1.表示歉意，道歉的原由；2.出现差错的原因，提出弥补措施；3.请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
下面是2010年高考英语试题山东卷的写作部分：
题目要求
假设你是新华中学的学生李华，你和在上海上学的英国朋友Tom约好下周末去北京旅游，但你因故不能赴约。请根据以下要点用英语给他写一封电子邮件：
1. 表示歉意；
2. 解释原因；
3. 另约时间。
注意：1. 词数120~150；
2. 可适当增加细节。
审题：
1. 一封道歉信；
2. 文体：电子邮件。
3. 半开放：“原因”需要考生自编。
英语考场作文一般说来最长时间25分钟，而且有字数要求120-150。仔细审题凸显重要。题干内的开放性——解释原因“因故”而未给出“故”的确切内容，要求考生自己思考合理的缘由，那么在跨文化背景的前提下，一个什么样的理由才是来自英国的Tom可以接受的呢？
据参加当年高考阅卷的老师说，大部分考生写的原因是：爷爷奶奶生病、父母临时有要事需要他们或者是临时调课等诸如此类。拿高考来说，基本阅卷老师皆中国老师，可以理解这样的解释，只要语言错误不是太多，考生拿到及格线以上没有问题。
但是，从道歉信的写作角度来讲，因为Cultural differences之故，如上原因，感觉只是在李华为自己的违约找了个借口，而失真诚感，对于在英国长大的Tom,恐难接受。既然道歉，作者就应该换位思考，所编的理由，符合英语语言文化的背景。既然Tom身在中国，对于李华要去机场接从国外回来的李明，而且是陪同李明的父母前往，带着浓浓的亲情、友情，这样的描述会使得Tom读来就自然而然地认为你的失约是无可厚非的，可以理解的。
以上是分析2010山东卷英语作文的内容选材时，给学生做的分析。此类内容学生一看题，第一直觉就是站在李华的角度来思考，其实犯了道歉信的大忌。
优秀范文
Dear Tom,
I’m very sorry that I can’t go on a trip to Beijing with you next weekend, which I have promised you. I’m writing to tell you the reason for it.
Just now, my cousin, Li Ming, who went abroad for further education last year, informed me that he would return the next Saturday morning. He asked me to pick him up at the airport with his parents. As you know, we haven’t seen each other for about a year, so I’ll have to help him in the first place.
I really hope that you can accept my apologies and understand me. I would appreciate it if you allow me to fix another time to show you around some places of interest in Beijing.
Wish you have a good time this weekend!
Yours,
Li Ming
道歉信模板
Dear ______,
①I am truly sorry that ______（道歉的原因）.
②The reason is that ______（介绍原因）. ③Once again, I am sorry for any inconvenience caused.
④Hope you can accept my appologies and understand my situation.
Yours sincerely,
Li Ming
道歉信中开头段常用句式和套话
I am writing this letter to express my regret…
I am writing to apologize for…
I would like to give you my apology for…
I am very sorry to say that…
I must apologize about (not) doing sth…
Please accept my sincere apology for…
I am writing to say sorry for…
I am terribly sorry, but…
道歉信中结尾段常用句式和套话
Once again, I am sorry for any inconvenience caused.
Please allow me to say sorry again.
Hope you can accept my apologies and understand my situation.
I sincerely hope that you will be able to think in my position and accept my apologies.
I want to let you know how regretful I am feeling now.
I am sorry that I can’t… and trust that you will be able to understand.
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