分享兴趣，传播快乐，增长见闻，留下美好！亲爱的您，这里是LearningYard学苑。今天小编为大家带来“周二分享（二十六）|产品质量与工作”，欢迎您的访问。
Share interests, spread happiness, increase knowledge, and leave good! Dear you, this is LearningYard Academy. Today, Xiaobian brings you "Tuesday Share (26) | Product Quality and Work". Welcome to visit.
什么是产品质量?这是一个见仁见智的问题。概括起来说，具有代表性的观点有两种:一种是“符合性质量”，把产品质量定义为产品符合规定要求的程度,符合标准的就是合格质量;另一种是“适用性质量”，把质量定义为产品在使用过程中成功地满足用户要求的程度，更多地站在用户的立场上去思考问题。
What is Product quality? This is a matter of different opinions. To sum up, there are two representative views: one is "conformity quality", which defines the product quality as the degree to which the product meets the specified requirements, and the qualified quality is the qualified quality; The other is "applicability quality", which defines quality as the degree to which the product successfully meets the user's requirements in the process of use, and thinks more from the user's standpoint.
近年来，人们对于产品质量的认识逐渐统一到了国际标准化组织（ISO)的定义上，即质量是“一组（实体）固有特性满足要求的程度”。其中，事关质量的“实体”包括产品、服务、过程、体系、组织及其组合。“特性”是指可区分的特征，它可以是固有的，也可以是赋予的。固有特性是指某事物中本来就有的，反映其满足需求的能力，如螺栓的直径、车辆的运输能力等;赋予特性是指产品完成后因不同需要而附加的特性，如产品的价格、供货时间、包装的美观度等。而“要求”是指明示的、通常隐含的或必须履行的需求或期望。其中，“明示的要求”是指标准、规范、合同等文件中规定的要求;通常“隐含的要求”是指组织、顾客、利益相关者的惯例或一般做法，所考虑的需求或期望是不言而喻的;“必须履行的需求或期望”是指法律、法规要求的或有强制性标准要求的，如《食品安全法》等。
In recent years, people's understanding of product quality has gradually been unified to the definition of the International Organization for Standardization (ISO), that is, quality is "the degree to which a group of (entity) inherent Characteristics meet the requirements". Among them, "entities" related to quality include products, services, processes, systems, organizations and their combinations. "Characteristic" refers to distinguishable characteristics, which can be inherent or endowed. Inherent characteristics refer to the inherent ability of something to meet its needs, such as the diameter of bolts, the transportation capacity of vehicles, etc; The given characteristics refer to the additional characteristics of the product due to different needs after completion, such as the price of the product, the delivery time, the beauty of the package, etc. "Requirements" refer to the requirements or expectations that are expressed, usually implied or must be fulfilled. Among them, "express requirements" refer to the requirements specified in standards, specifications, contracts and other documents; Generally, "implied requirements" refer to the practices or general practices of the organization, customers and stakeholders, and the needs or expectations considered are self-evident; "Needs or expectations that must be fulfilled" refer to those required by laws, regulations or mandatory standards, such as the Food Safety Law.
工作质量涉及企业各个部门、各个层次、各个岗位工作的有效性,它取决于企业员工的素质，包括员工的质量意识、责任心、业务水平等。高层管理者的工作质量起主导作用，中层和基层管理者的工作质量起保证和落实作用。对于工作质量，企业可以通过建立健全工作程序和作业标准，使其有章可循，易于考核。与产品质量不同，工作质量一般难以定量，通常通过产品质量的高低、不合格品率的多少来间接反映和定量。
Work quality involves the effectiveness of work in all departments, levels and positions of the enterprise, which depends on the quality of employees, including their quality awareness, sense of responsibility, and business level. The work quality of senior managers plays a leading role, and the work quality of middle and grass-roots managers plays a role in ensuring and implementing. For work quality, enterprises can establish and improve work procedures and work standards to make them rule-based and easy to assess. Unlike product quality, work quality is generally difficult to quantify, which is usually indirectly reflected and quantified by the level of product quality and the rate of nonconforming products.
产品质量与工作质量是既不相同又密切联系的两个概念。产品质量取决于工作质量，产品质量是企业各部门、各环节工作质量的综合反映，工作质量是保证产品质量的前提条件。因此,实施质量管理，既要不断提高产品质量，又要不断提高工作质量，通过保证和提高工作质量来保证产品质量。
Product quality and work quality are two different and closely related concepts. The product quality depends on the work quality. The product quality is the comprehensive reflection of the work quality of all departments and links of the enterprise. The work quality is the prerequisite to ensure the product quality. Therefore, to implement quality management, we should not only continuously improve product quality, but also continuously improve work quality, and ensure product quality by ensuring and improving work quality.
今天的分享就到这里，如果您对今天的文章有独到的见解，欢迎给我们留言，让我们相约明天，祝您今天过得开心快乐！
Today's share is over here, if you have unique views on today's article, welcome to leave a message for us, let us meet tomorrow, I wish you a happy and happy today!
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翻译来源于谷歌翻译
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