同天下小强学院专访境外地接社太阳帝国:疫情期间,我们地接旅行社怎么通过信息化升级转型?(三),今天小编就来说说关于tiktok跨境运营培训?下面更多详细答案一起来看看吧!
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同天下小强学院专访境外地接社太阳帝国:疫情期间,我们地接旅行社怎么通过信息化升级转型?(三)
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小强学院:谈谈没用系统之前和使用后有什么不同点?
Xiaoqiang College: Could you talk about the change before and after your use of this system?
太阳帝国旅行社总经理哈立德:变化非常大,比如我举个例子,以前我们销售给客户报价,前线的情况我是不清楚的,因为报价报错或者和客户沟通不好导致赔钱的情况,也是等团队回来一两个月后才能知道,然后才去分析为什么赔钱。
General Manager Khaled El Kholy of Solar Empire Travel: There is a great change. For example, on the occasion of our sales personnel quoting prices to customers, we sometimes need to compensate the customers due to incorrect quotation and failed communication with customers. I'm not familiar with the frontline situation, but the team generally learned about such a situation one or two months later after they came back, and then analyzed relevant reasons.
但是用了OTAS以后,我的员工还没报价给客户,我就能看到哪里有问题,可以马上收回报价做修改,运作的时效性非常快,而且全流程是透明的。现在我所有公司的运作都能看得很深,以前必须飞过去跟同事坐在一起聊,现在不需要,打开系统就能知道一切。
But after the application of OTAS, I can see which place is flawed before my employee quote prices to customers; then the quotation can be immediately withdrawn for modification. This operation is quite efficient and its whole process is transparent. Now, I can look deeply into all operations of the company; before I needed to fly to a place and sat together with my colleagues for a talk. Now, there is no need for me to do it, and I can learn everything by opening the system.
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