The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
满分范文:
The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.
Looking at the Positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service asexcellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.
全文思路:
introduction-介绍图表
对题目进行转述(paraphrase or rewrite)
Overview(图表摘要)
消费者满意度增加
2015年,大部分为满意或差,但是2010年,大部分位良好和优秀
Main body – paragraph 1 主体段1
Positive response – excellent – good
Main body – paragraph 2 主体段2
Negative feedback – poor – very poor – satisfactory
同义替换:
消费者consumers - customers - guests
大多数 the majority of – most - a clear majority
评估 rate as – describe as- thought -consider to be
对于 with regard to - in terms of – looking at- as for
反应feedback- response-reflect the fact
开头句:it is clear that
比较:compare
整体的:overall
连接词:while,but,furthermore,similarly
表示文章准确性:Only,almost
趋势:
increased considerably- rose
fell-fall-drop
时间
in 2005 and in 2010
in the years 2005 and 2010
from 2005 to 2010
over the 5-year period
five years later
in that year
,