We are waves of the same sea, leaves of the same tree, flowers of the same garden, bugs of the same string. （我们是同一片海洋中的海浪，同一棵树上的树叶，同一座花园里的花朵，同一根绳子上的蚂蚱。）
新冠疫情在全球扩散，2月份时海外买家在慰问我们，但现在角色已经互换，其中又以美国、西班牙、俄罗斯、英国、意大利、巴西等国家的疫情最为严重。
此时该如何给你的客户发送慰问邮件，表达关怀与问候呢？
目前很多客户可能都处在或轻微或严重的“焦虑与担心”中，所以我们可以多表达一些关心，少涉及一些“业务”。以下是两封邮件案例。
案例一
Hi XXX
Hope you and your family are doing well and safe. I have been following the news on the coronavirus in your country.（对客户及其家人的健康和处境表示关心）
We hope and pray that all is well with you. We are praying that the lives of all those affected would be healthy soon.
Regards
Your friend
案例二Hi XXX，
We are sorry to hear that the epidemic is outbreaking in Italy, and hope that you will be all good during this period.
We are all one at the fight against the pandemic.（展现同理心)
The situation now in our city is much better than two month ago, but we will never forget the help from you when we were in hard times.（告知客户我们目前的情况并对客户之前的问候表示感谢）
There are some face masks and sterilization suppliers available in our company.（提供力所能及的帮助）
Please let us know if you need them or if we could do anything to help.
Best Regards
以上案例中包含对客户现况的关心，对已发生的业务进程的说明，以及为客户能提供的力所能及的帮助和祝福。
那么用英语如何来表述呢？以下例句供参考。
1. 对客户表示关心
—— Hope you are well.
希望你一切都好。
—— We are all very aware of the pandemic on your country these days. We hope everything goes well and that the virus spread can be controlled.
我们非常关注您国家的疫情情况，希望一切顺利，疫情能够很快得到控制。
—— Hope you and your family are healthy and safe during these hard times.
希望您和您的家人在这个艰难时期健康平安。
—— It is sadness that we hear of what is happening in your country. Protect yourselves, taking good care of your family.
得知您那边的情况后我们非常伤心，保护好自己，照顾好家人。
—— Hope this email finds you good and healthy.
愿您健康，一切都好。
—— Hope everything goes well with you and your family.
愿您健康，一切都好。
—— I will pray that you and your family will be healthy and nothing will happen.
愿您和您的家人都健康，平安无事。
—— Is your family and you all good? I'm worried about the situation in your country.
您和您的家人情况还好吗？为您担心！
—— We also want you to have confidence that...
希望您对……有信心！
—— We understand that it's a difficult time for all of you, but we got to be patient. I'm sure you will overcome the situation soon.
我知道这对您来说是一个困难时期，但我们必须耐心，我确信我们可以很快摆脱困境。
2. 说明业务进程
—— Our factory has restarted producing, but due to the virus，our delivery date will be delayed in the mid-May.
我们的工厂已经复产了，但是由于疫情影响，交期不得不延迟到五月中旬。
—— We are carefully following the guidelines provided by the government to ensure that everyone can stay safe.
我们严格遵循政府的指导方针，确保每个人都安全。
—— At all events，we will try best to shorten the delivery time as soon as possible.
我们会尽一切可能尽快交货。
—— We will let you know when we confirm the delivery date. You can also contact me at any time. Wish you and me good luck.
请知悉，交期没有问题，任何时候都可联系我，祝您顺利。
—— We wanted to reach out and reassure you that we are open for business and are still processing your orders as usual.
我们已经复工，能够正常处理您的订单。
3. 提供力所能及的帮助
—— Please do not hesitate to reach out to us if you have any further questions.
如果您有任何问题请联系我们。
—— If you need anything, let me know. I can send you some items by courier - anything you need.
您需要任何东西都请告诉我，我快递给您。
—— You can count on us at times, especially when you need some help.
在您需要帮助的时候，我们还是靠得住的！
—— It is important to me that you and your family are well. As you have been a long-time customer, and we do want to help you.
希望您和您的家人一切都好，我们合作这么多年了，我希望能帮上忙。
4. 美好祝愿
—— Stay safe and take care of each other.
平安顺利，照顾好彼此！
—— Stay healthy, stay safe.
健康平安。
—— As the global heath community and the world come together to face the pandemic, I believe we will overcome adversity soon.
全球已经团结起来抗疫，我相信我们很快就能战胜病毒的！
—— Take care and best wishes.
保重！
—— I believe everything will be ok and we'll meet each other very soon.
我相信一切都会好起来，我们很快能再见面了！
（本文由焦点视界focusvision综合整理，转载请注明出处）
